Loading... Please wait...

Shipping & Returns

Categories

About Shining Image

New Shining Image LLC promotes new generation, innovative, and quality products, and does the best to make people's life more convenient and enjoyable.

We are selling top quality products in home & kitchen, beauty, health & personal care, scientific devices, electronics, patio & garden, sports & outdoor, and more.

Quality products and best customer services are our pursuits. We do our best to provide a quality, convenient shopping experience for you. We wish every customer can say "yes, life is good!".

 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please send your request to: sales_dept@shiningimageinc.com. Please include order  ID in your e-mail.


Shipping

This item will be shipped within the United States ASAP to guarantee fast delivery.

We ship by UPS ground which requires a physical address, no PO boxes and APO address please.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Customer Service

Shining Image's customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed. Contact us at sales_dept@shiningimageinc.com anytime. Please feel free to drop us a line to share your thoughts on the site, all comments welcomed.

To get a quick answer, please send your question to: sales_dept@shiningimageinc.com

Our contact information:

New Shining Image LLC

28 Industrial Dr.

Middletown, NY 10941

E-mail:  sales_dept@shiningimageinc.com